Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges for orders from an online shop are typically calculated based on various factors, including the carrier's rate, packaging, labor, and other expenses ¹.
Key Considerations:
- Location: Delivery charges may vary depending on the destination, with some areas having higher rates than others ² ³.
- Weight and Size: The weight and size of the package also impact delivery costs, with larger or heavier items often incurring higher charges ¹.
- Shipping Method: The chosen shipping method, such as standard, expedited, or express, can significantly affect delivery costs ¹.
Transparency and Disclosure:
Online shops must clearly disclose delivery charges to customers, ensuring they are aware of any additional costs before completing their purchase ² ³. This information should be easily accessible, ideally on the product page or during the checkout process.
Best Practices:
- Provide clear and concise information about delivery charges.
- Ensure transparency about any additional costs or fees.
- Offer flexible shipping options to cater to different customer needs.
- Consider offering free shipping or discounted rates for orders above a certain value or for loyalty program members.
How long will delivery take?
Delivery times vary depending on the shipping method and destination. Here are some general guidelines:
- Standard Delivery: Typically takes 3-7 business days, but can take up to 30 days in some cases ¹.
- Express Delivery: Usually takes 1-3 business days, but may vary depending on the carrier and location ² ³.
- Next-Day Delivery: Available for some locations, with delivery times ranging from same-day to next-day ².
- International Delivery: Can take anywhere from 7-30 days or more, depending on the destination and shipping method ² ³.
Keep in mind that these are general estimates, and actual delivery times may vary due to factors like weather, traffic, and customs clearance.
It's always a good idea to check the estimated delivery time with the seller or shipping carrier for a more accurate estimate.
What exactly happens after ordering?
Here's a step-by-step explanation of what happens after ordering:
Step 1: Order Receipt and Confirmation
- We receive your order and send an order confirmation email to the email address associated with your account.
- The email will contain your order details, including the products purchased, quantities, and total cost.
Step 2: Order Processing
- Our team reviews your order to ensure that all details are accurate and complete.
- We check for any potential issues, such as inventory availability or shipping restrictions.
Step 3: Inventory Allocation and Packaging
- Once your order is processed, we allocate the necessary inventory and prepare your products for shipping.
- Our team carefully packages your items to ensure they arrive safely and in good condition.
Step 4: Shipping and Tracking
- We ship your order via the chosen shipping method.
- You will receive tracking information via email, allowing you to monitor the status of your shipment.
Step 5: Delivery and Follow-up
- Our shipping partner delivers your order to the designated address.
- We may follow up with you to ensure that you received your order and are satisfied with your purchase.
Please note that this is a general overview, and the specifics may vary depending on our shipping policies and procedures. If you have any questions or concerns, feel free to contact our customer support team.
Where can I view my sales receipt?
You can view your sales receipt in the following ways:
Option 1: Email Receipt
- Check your email inbox for the order confirmation email sent by us.
- The email will contain a detailed receipt of your purchase, including the order number, products purchased, and total cost.
Option 2: Account Dashboard
- Log in to your account on our website.
- Navigate to the "Order History" or "My Orders" section.
- Click on the order number for which you want to view the receipt.
- A detailed receipt will be displayed, including the order number, products purchased, and total cost.
Option 3: Customer Support
- If you're unable to find your receipt, contact our customer support team.
- Provide your order number or other identifying details, and we'll assist you in retrieving your receipt.
Please note that receipts are available for a limited time. If you're unable to find your receipt, please contact our customer support team for assistance.
How do I add a gift receipt to an order?
Adding a Gift Receipt
To add a gift receipt to an order:
During Checkout:
- Proceed to checkout and enter your shipping and billing information.
- On the "Review and Pay" page, click on the "Add Gift Receipt" button.
- Enter the recipient's name and a personal message (optional).
- Confirm your gift receipt details.
After Placing an Order:
- Contact our customer support team via phone, email, or chat.
- Provide your order number and request a gift receipt.
- Our team will assist you in adding a gift receipt to your order.
Gift Receipt Details:
- A gift receipt will be included with the shipment, featuring the recipient's name and your personal message.
- The gift receipt will not display the price of the item.
Please note that gift receipts are only available for eligible items and orders. If you have any questions or concerns, feel free to contact our customer support team.
How long do I have to return an order?
Return Window
For Rudraksha and Gemstones, you have no option of return. For other products, You have 30 days from the date of delivery to return an order, if customer care has approved the same.
Conditions for Returns:
- Items must be in their original condition with all original packaging and tags intact.
- Items must not have been worn, used, or altered in any way.
Refund Process:
- Refunds will be issued in the original payment method.
- Refunds will be processed within 3-5 business days from the date we receive the returned item.
Exceptions:
- Certain products, such as personalized or customized items, may not be eligible for returns.
- Please check the product description or contact our customer support team for more information.
If you need to initiate a return, please contact our customer support team for assistance.
Payment Information
How is the recipient reimbursed?
Reimbursement Process
If you need to return or exchange a product, we will reimburse the recipient through the original payment method. Here's how:
Refund Options:
- Credit/Debit Card: Refunds will be credited back to the original card used for payment.
- Online Banking: Refunds will be credited back to the original bank account used for payment.
- Wallets (Paytm, Google Pay, etc.): Refunds will be credited back to the original wallet used for payment.
Refund Timeline:
- Refunds will be processed within 3-5 business days from the date of return or exchange.
- Refunds may take an additional 2-5 business days to reflect in your account, depending on your bank's processing time.
Exchange Options:
- If you prefer an exchange instead of a refund, please contact our customer support team to initiate the exchange process.
- Exchanges will be processed within 3-5 business days from the date of return.
Please note that reimbursement timelines may vary depending on your location and the payment method used.
Can I be reimbursed through the original payment method?
Here's a possible answer:
Reimbursement Through Original Payment Method
Yes, we can reimburse you through the original payment method. We strive to make returns and refunds as convenient as possible.
Eligible Payment Methods:
We offer reimbursements through the following original payment methods:
- Credit/Debit Cards (Visa, Mastercard, Amex, etc.)
- Online Banking (Net Banking)
- Wallets (Paytm, Google Pay, etc.)
Refund Process:
- Once your return is processed, we will initiate a refund to your original payment method.
- Refunds will be credited back to the original account used for payment within 3-5 business days.
Please note that refund timelines may vary depending on your bank's processing time. If you have any questions or concerns, please don't hesitate to contact our customer support team.
Can the country receiving the shipment be different than the country of purchase?
International Shipping and Country of Purchase
Yes, the country receiving the shipment can be different from the country of purchase. We offer international shipping to various countries worldwide.
International Shipping Options:
- We ship worldwide, covering over 200 countries and territories.
- International shipping rates and delivery times vary depending on the destination country.
Important Considerations:
- Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
- Ensure that the shipping address is accurate and complete to avoid any delivery issues.
Country-Specific Restrictions:
- Some countries may have restrictions or prohibitions on certain products. It's essential to check with local authorities before placing an order.
If you have any questions or concerns about international shipping, please contact our customer support team for assistance.
How can I return an item?
We want you to be completely satisfied with your purchase. If for any reason you're not delighted, you can return an item within 30 days of delivery, only if the customer care has approved and allowed.
Step-by-Step Return Process:
- Contact Us: Reach out to our customer support team via phone, email, or through our website's contact form.
- Provide Order Details: Share your order number, reason for return, and whether you prefer a refund or exchange.
- Receive Return Label: We'll email you a return shipping label.
- Pack and Ship: Carefully pack the item, attach the return label, and ship it back to us.
- Refund or Exchange: Once we receive the returned item, we'll process your refund or exchange within 3-5 business days.
Return Policy:
- Items must be in their original condition with all original packaging and tags intact.
- Refunds will be issued in the original payment method, if possible.
- Exchanges are subject to product availability, and customer care approval.
Exceptions:
- Certain products, such as personalized or customized items, may not be eligible for returns. Most of our products are personalized.
- Please check the product description or contact our customer support team for more information.
If you have any questions or concerns about returning an item, please don't hesitate to contact our customer support team.
Will I receive the same product that I see in the picture?
We strive to provide accurate and detailed product representations on our website. However, please note that:
- Product Images: Product images are for illustrative purposes only and may vary slightly from the actual product.
- Color Variations: Colors may appear differently on digital screens, and there may be slight variations in color tones between the product image and the actual product.
- Natural Products: Our products are made from natural materials, which can have inherent variations in texture, pattern, and color.
What to Expect:
- We ensure that the product you receive matches the product description and is of the same quality as the product shown in the image.
- If you have any concerns or questions about a product, please contact our customer support team before placing an order.
Authenticity Guarantee:
- We guarantee the authenticity of our products.
- If you receive a product that does not match the product description or is not authentic, please contact our customer support team, and we will resolve the issue promptly.
Will you restock items indicated as “out of stock?”
Restocking Out-of-Stock Items
We strive to maintain a wide range of products in stock. However, sometimes items may go out of stock due to high demand or supply chain constraints.
Restocking Policy:
- We regularly review and restock our inventory to ensure that popular items are available.
- If an item is currently out of stock, you can check the product page for an estimated restock date or contact our customer support team for more information.
Notification Options:
- Back-in-Stock Alerts: You can sign up for back-in-stock alerts on the product page to receive an email notification when the item is restocked.
- Newsletter Updates: Join our newsletter to stay informed about new arrivals, restocks, and exclusive promotions.
Special Orders:
- In some cases, we may offer special orders for out-of-stock items.
- Please contact our customer support team to inquire about special ordering an out-of-stock item.
Orders and Returns
Delivery charges for orders from the Online Shop?
Shipping times vary depending on your location. We offer free shipping on orders over ₹5,000 within India and for orders above 20000 for international order. For orders under ₹5,000, shipping costs are calculated based on the destination and weight of the package, for shipping within India. Minimum order value should be ₹700.
How long will delivery take?
Domestic Deliveries (within India)
For domestic deliveries, we strive to deliver your order within 3-5 business days from the date of dispatch.
However, delivery times may vary depending on your location and the shipping carrier.
International Deliveries (outside India)
For international deliveries, delivery times typically range from 7-14 business days from the date of dispatch.
However, delivery times may vary depending on your location, customs clearance, and the shipping carrier.
Express Delivery Options
We also offer express delivery options for an additional fee.
With express delivery, your order will be prioritized and delivered within 1-3 business days (domestic) or 3-7 business days (international).
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
What exactly happens after ordering?
Step 1: Order Confirmation
Once you place an order, you will receive an email confirmation with your order details, including the products ordered, quantity, and total cost.
Step 2: Order Processing
Our team will review and process your order within 24-48 hours.
We will verify your payment, check the product availability, and prepare your order for shipping.
Step 3: Shipping
Once your order is processed, we will ship it to you via our shipping partners.
You will receive an email with tracking information, which you can use to track the status of your order.
Step 4: Delivery
Our shipping partners will deliver your order to your doorstep.
Please ensure that someone is available to receive the package, as a signature may be required.
Step 5: Post-Delivery Support
After delivery, our customer support team is available to assist you with any questions or concerns.
We are committed to ensuring your satisfaction with your purchase.
Please note that this is a general overview, and the exact process may vary depending on your location and other factors.
What if I receive a damaged or defective product?
We apologize if you receive a damaged or defective product. We take great care in packaging and shipping our products, but sometimes errors can occur.
What to Do:
- Inspect your package carefully upon arrival.
- If you notice any damage or defects, contact our customer support team within 24 hours of delivery.
- Provide us with your order number, a detailed description of the issue, and clear photos of the damaged or defective product.
Resolution:
- We will promptly review your case and provide a suitable solution.
- If the product is damaged or defective, we will offer a replacement or refund, whichever you prefer.
- In some cases, we may request you to return the damaged or defective product to us.
Return Shipping:
- We will provide a return shipping label for you to send back the damaged or defective product.
- Please ensure that the product is properly packaged and shipped back to us within 7 days of receiving the return shipping label.
Your satisfaction is our top priority. We appreciate your cooperation and understanding in resolving any issues with damaged or defective products.
Which browser is best to use the site?
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- Safari (version 13 and above)
- Microsoft Edge (version 80 and above)
Using an outdated browser may cause compatibility issues, affecting the website's performance and functionality. We encourage you to update your browser to the latest version for a seamless and secure shopping experience.
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